Return & Refund Policy


At FixPosture.co, we want you to love your purchase. That’s why we offer a 30-day return policy — you have 30 days after receiving your item to request a return.

To qualify for a return, your item must be:

  • In the same condition as you received it (unworn, unused, with tags).

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

To start a return, simply email us at support@fixposture.co.
Please wait for return instructions before sending anything back. Items returned without prior approval will not be accepted.
Note: Customers are responsible for purchasing their own return shipping label.

Damages and Issues

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us right away at support@fixposture.co, and we’ll work quickly to make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (like food, flowers, or plants)

  • Custom products (special orders or personalized items)

  • Personal care products (such as beauty items)

  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, feel free to contact us.

Exchanges

Need a different item?
The fastest way is to return your original item. Once your return is accepted, place a new order for the product you want.

European Union 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unworn, unused, with tags, and in the original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that banks and credit card companies may take additional time to process and post the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at support@fixposture.co.